You can find many useful online customer review management sites on the market that can help you get more positive Google, Yelp, and Facebook reviews. The truth is, most customer review management software like Review Pete work well because they take a proactive approach to gather online reviews from your customers.
It’s unlikely that your customers are going to have such a grand experience with your business that they post a review without prompting. So, any software that can make that step easier is likely to immediately increase your Google ratings. Asking your customer for a review is the most critical step to getting an online review.
First, you customize your customer review requests in Review Pete that will go out via email and text message. Once done, all you need to do is enter your new customers into the dashboard and they automatically receive a online review request. This exponentially increases the likelihood of actually getting a review.
One reason many business owners shy away from an online customer review campaign is the fear of a bad customer review. This fear is not without merit as every company has hypersensitive customers who are difficult to keep happy. Review Pete has thought of this too.
Here’s how Review Pete helps prevent negative Google, Facebook and Yelp Customer Reviews. When you enter a client into our software, the email request asks if they would recommend your business. If the answer is no, the user is prompted to fill out a star rating and leave their comments. Review Pete sends these comments to you, not Google, Yelp, Facebook, or any other online review site.
This process gives your customer the chance to vent about their experience. You get the opportunity to learn about the issue and fix it. But most importantly, it keeps the negative online reviews from adversely affecting your online reviews.
Most often the user clicks yes saying that they did have a good experience and would recommend you to a friend. In this case, they receive a prompt to share that experience online. Review Pete then automatically takes them to your Google, Yelp, or Facebook customer review profile and generates a five-star online review that’s posted to the web.
You can also use Review Pete to schedule follow-up emails and text message requests. As with every online review software, Review Pete increases the likelihood of obtaining good online customer reviews while dramatically decreasing the possibility of a negative customer review.
Typically, we see a 5-7 percent good customer review rate. Thus, out of 100 emails, we generally expect 5 to 7 good online customer reviews to hit the internet. (The rest are ignored, not bad reviews.) The highest we’ve seen is 15 percent. One thing we’ve learned is that the number varies with industry.
You have a 14-day money back guarantee. So give Review Pete a try and lock in the best price forever.