When you search for a business, what often shows up at the top of the search engine results page? Typically, the ads appear first, of course. And the next item is either the company’s home page or stars from reviews on Yelp, Facebook, and Google.
One quick look at those ratings and the prospect may look elsewhere without bothering to read about your business. In several recent searches, the company’s website showed up further down the page. And not always above the fold.
Here’s a local business that uses Review Pete online review software. Without scrolling, you instantly see three ratings. Fortunately, the company has more than 60 reviews on Google and almost 5 stars.
You may not have much control over where things show up on a search engine results page. But you can boost your ratings and the number of reviews with online review management tools like Review Pete.
Have you ever received an email like this after visiting a business?
Selecting “Leave a Google Review!” opens the company’s Google page where you can write a review. Review Pete goes a step further.
Rather than send a client straight to the review page, an email from Review Pete simply asks: “Would you recommend [company name] to a friend?” Recipients can select either Yes or No like in the following image.
When a customer selects “Yes,” Review Pete thanks the customer for the feedback and encourages sharing it online on Google, Facebook, or Yelp as the next image shows.
A happy customer who’s willing to oblige will follow through on the spot.
It happens. Sometimes a company makes a mistake. Or nothing will please a customer no matter how hard the company’s employees try to help. Or the company has a hole in its process it may not know about.
In this case, customers may select “No” when asked if they would recommend the business to a friend.
The option to post on Google, Facebook, and Yelp doesn’t appear. Instead, the customer will share feedback. It’ll go straight to back to you. No one else will see it.
You get the best of both worlds with Review Pete. The online review software lets you reach out to your customers to request reviews in a simple friendly way. And it gives you an opportunity to learn about problems or processes that need fixing. Customers don’t always complain about a business. Here, you’re prompting them to share their thoughts.
All-in-all, your business will be better for it. Either you get more online reviews of your business that will help you grow or obtain valuable feedback to help you improve.
Review Pete wants to prove it can get the job done. That’s why it comes with a 14-day money back guarantee.